Shipping policy

Shipping Policy

Effective Date: 23/08/2026

Thank you for shopping with Wardrobe on Wheels. We aim to provide a fast, reliable delivery service and ensure your order reaches you as quickly as possible.

Delivery Areas

We currently deliver throughout the United Kingdom which includes England, Scotland and Wales.

At this time, we do not offer international shipping.

Processing Times

Orders are processed within 5 business day of being placed.

Orders placed on weekends, or on UK Bank Holidays will be processed on the next business day.

You will receive an email confirmation once your order has been dispatched.

Estimated delivery times are:

· Deliveries are made Monday to Saturday (subject to the courier’s service).

Please note that delivery times are estimates and cannot be guaranteed during periods of high demand, severe weather, postal disruption or circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout.

Click and collect is available should you chose to. Please email us for details.

Where applicable, any free delivery promotions or minimum spend requirements will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your parcel’s progress.

Delivery Address

Please ensure your delivery address is accurate before completing your purchase.

We cannot accept responsibility for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

Missed Deliveries

If no one is available to receive your parcel, the courier may:

· Leave the parcel in a designated safe place (where permitted).

· Leave the parcel with a neighbour.

· Attempt redelivery.

· Leave instructions for collection from a local depot or collection point.

Please refer to your tracking information for updates.

Delayed or Lost Parcels

While we work with trusted courier partners, delays can occasionally occur.

If your order has not arrived within 5 working days of receiving your dispatch confirmation, please contact us and we will investigate with the courier.

If your parcel is confirmed as lost, we will arrange either:

· A replacement (subject to stock availability), or

· A full refund.

Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery.

Where possible, include photographs of:

· The outer packaging

· The damaged item(s)

· Any courier labels

This will help us resolve the issue quickly.

Incorrect Items

If you receive an incorrect item, please contact us within 48 hours of delivery.