Privacy policy

Privacy Policy

Effective Date: 23/08/2026

1. Introduction

Welcome to Wardrobe on Wheels

We are committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, purchase our products, or contact us.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy laws.

2. Who We Are

Wardrobe on Wheels

hello@wardrobeonwheels.co.uk

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details above.

3. What Personal Information We Collect

We may collect the following personal information:

· Full name

· Billing address

· Delivery address

· Email address

· Telephone number

· Payment information (processed securely by our payment provider—we do not store your full card details)

· Purchase history

· Account details (if you create an account)

· Communications with us via email, social media or contact forms

· IP address

· Browser type and device information

· Website usage information collected through cookies

4. How We Collect Your Information

We collect your personal information when you:

· Place an order

· Create an account

· Subscribe to our newsletter

· Contact us by email or through our website

· Enter competitions or promotions

· Browse our website using cookies

5. How We Use Your Information

We use your personal information to:

· Process and fulfil your orders

· Arrange delivery

· Process returns and refunds

· Communicate with you about your purchases

· Respond to enquiries

· Improve our website and customer experience

· Prevent fraud and maintain website security

· Comply with our legal obligations

· Send marketing emails where you have consented to receive them

6. Our Legal Basis for Processing

Under UK GDPR, we process your personal data on one or more of the following legal bases:

· Performance of a contract (to fulfil your order)

· Legal obligation (for tax and accounting purposes)

· Legitimate interests (to improve our business, prevent fraud and provide customer support)

· Consent (for marketing communications)

You may withdraw your consent for marketing at any time.

7. Sharing Your Information

We only share your personal information where necessary.

This may include:

· Payment providers

· Delivery and courier companies

· Website hosting providers

· Email marketing providers

· Professional advisers such as accountants

· HM Revenue & Customs (HMRC) where legally required

· Law enforcement or regulatory authorities where required by law

We never sell your personal information to third parties.

8. International Transfers

Some of our service providers may store or process personal information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR to protect your personal information.

9. Marketing Communications

If you subscribe to our mailing list, we may send you:

· New product announcements

· Promotions

· Discounts

· News about our boutique

You can unsubscribe at any time by clicking the “Unsubscribe” link in any email or by contacting us.

10. Cookies

Our website uses cookies to:

· Keep the website functioning correctly

· Remember your preferences

· Analyse visitor behaviour

· Improve your shopping experience

You can manage or disable cookies through your browser settings.

11. How Long We Keep Your Information

We only keep your personal information for as long as necessary.

Order information is generally retained for at least six years to comply with UK tax and accounting requirements.

Marketing information is retained until you withdraw your consent.

12. Keeping Your Information Secure

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Although no online system is completely secure, we work with trusted providers and regularly review our security measures.

13. Your Rights

Under UK GDPR, you have the right to:

· Access your personal information

· Correct inaccurate information

· Request deletion of your information where appropriate

· Restrict processing

· Object to processing

· Withdraw consent for marketing

· Request transfer of your data to another organisation where applicable

· Complain to the Information Commissioner’s Office (ICO)

14. Making a Complaint